Privacy policy

Last updated: October 2025

Hauck USA Inc. (“Hauck”, “we”, “us”, or “our”) values your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our websites, make a purchase, contact us, or otherwise interact with us—whether you are located in the United States, the European Union, or elsewhere.

By using our website or providing us with your personal information, you agree to the practices described in this policy.

1. Who We Are and How to Contact Us

Data Controller:

Hauck USA Inc.
2115 Rexford Road Suite 420
Charlotte, NC 28211
USA

Data Protection Officer:
Christian Volkmer, Projekt 29 GmbH & Co. KG
Ostengasse 14, 93047 Regensburg, Germany
Email: anfrage@projekt29.de
Tel.: +49 941 2986930

2. Information We Collect

We may collect the following categories of personal information:

  • Contact information: name, address, phone number, email address.

  • Payment and billing information: bank or credit card details when you make a purchase.

  • Account information: login credentials, profile preferences, and purchase history.

  • Device and technical information: IP address, browser type, operating system, and website usage data (e.g. via cookies or analytics tools).

  • Application or employment information: résumé, education, work history, and other information you provide when applying for a job.

  • Business partner information: company name, representative, tax ID, and contact details.

We may also collect information from:

  • Forms you submit on our website,

  • Emails or messages you send us,

  • Public sources (such as company registries or social media), or

  • Third-party service providers (e.g. analytics or payment processors).

3. How We Use Your Information

We use your personal information for the following purposes:

  • To fulfill contracts and provide services (e.g. processing orders, handling payments, customer service).

  • To comply with legal obligations (e.g. recordkeeping, tax, and accounting requirements).

  • To pursue legitimate business interests, such as:

    • Improving our products and services,

    • Marketing and product recommendations,

    • Maintaining internal databases for better customer service,

    • Fraud prevention and security, and

    • Legal claims and compliance management.

  • Based on your consent, for example when:

    • You subscribe to our newsletter,

    • You allow cookies or analytics tracking, or

    • You apply for a job and consent to the processing of your application data.

4. Marketing and Communication

We may use your contact details to send you product updates or marketing messages about similar goods and services, as permitted by law.
You can opt out of receiving marketing emails at any time by clicking the “unsubscribe” link in any message or by contacting us directly.

We do not sell your personal information.

5. Sharing of Personal Information

We may share your information with:

  • Service providers who help us operate our website, process payments, send communications, or provide analytics and hosting services.

  • Affiliated companies within the Hauck Group, where necessary to fulfill contracts or for shared business purposes.

  • Legal authorities, if required by law or to protect our rights.

  • Business partners, such as logistics or IT providers, where required to perform a contract.

All service providers and affiliates are required by contract to protect your information and use it only for authorized purposes.

6. Retention of Your Information

We keep your personal information only as long as necessary:

  • to provide our services,

  • to meet legal or regulatory obligations, or

  • to resolve potential disputes.

When data are no longer required, they will be securely deleted or anonymized.

7. International Data Transfers

Your information may be stored and processed in Germany or other countries where we or our service providers operate.
If we transfer personal data outside the European Economic Area (EEA), we do so in compliance with GDPR—using Standard Contractual Clauses, adequacy decisions, or your explicit consent.

8. Your Rights

Depending on where you reside, you may have the following rights:

For EU/UK Residents (GDPR):

  • Access: Obtain a copy of your personal data.

  • Rectification: Correct inaccurate or incomplete data.

  • Erasure: Request deletion of your data (“right to be forgotten”).

  • Restriction: Limit how we process your data.

  • Data portability: Receive your data in a machine-readable format.

  • Objection: Object to processing for legitimate interests or marketing purposes.

  • Withdraw consent: Withdraw any consent at any time.

To exercise your rights, contact: anfrage@projekt29.de

For California Residents (CCPA/CPRA):

You have the right to:

  • Know what personal information we collect and how it’s used,

  • Request deletion of your personal information,

  • Opt out of the sale or sharing of personal information (note: Hauck does not sell personal data), and

  • Not be discriminated against for exercising your rights.

To submit a request, contact: anfrage@projekt29.de

We may need to verify your identity before processing your request.

9. Data Security

We use appropriate technical and organizational measures to protect your data against unauthorized access, loss, alteration, or destruction.
However, no online transmission or storage system can be guaranteed 100% secure, so please use caution when sharing personal information online.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in law, technology, or our business practices.
Any changes will be posted on this page with an updated “Last updated” date.

11. Contact

If you have questions, concerns, or wish to exercise your privacy rights, you can contact us at:

anfrage@projekt29.de